TRAINING IMPLEMENTATION

Training Implementation and
Capacity Building

At Conflictus, our Training Implementation and Capacity Development services are designed to help individuals and institutions navigate complex environments with constructive, principled, and sustainable approaches to change.

Our tailored workshops and training programmes focus on key themes such as conflict analysis, principled negotiation, transformative mediation, solution-oriented communication, intercultural dialogue, peacebuilding, and addressing discrimination. All trainings are interactive, experience-based, and grounded in participatory methods.

We go beyond delivering knowledge. Our programmes are structured to support participants in developing practical tools that respond to their own realities. They can immediately apply in their day-to-day work and community life. The result is a more meaningful and lasting impact.

Each programme is customised based on the specific needs of organisations or communities. Whether you need support in conflict mapping, designing social cohesion programmes, developing conflict-sensitive approaches, or creating educational tools and methodologies, our expert team is ready to co-create with you.

Core Training Topics We Design and Deliver:

Conflict Analysis and Resolution
Principled Negotiation
Transformative Mediation
Solution Oriented Communication
Peacebuilding and Dialogue Development
Dealing with Discrimination
Social Cohesion

At Conflictus, we aim not only to build capacity but to activate it. If you're ready to explore how our training and development services can support your work or community, feel free to get in touch with us.

Below you can find examples of training programmes we’ve delivered in collaboration with different partners and for a wide range of target groups.

Our Collaboration with GIZ

Since 2017, Conflictus has partnered with the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) to support sustainable capacity building in the fields of youth participation, social cohesion, and conflict transformation. Through training programmes and support for locally driven micro-projects, Conflictus has contributed to empowering young people as active agents of social peace.

Below are two key programmes implemented in collaboration with GIZ:

Social Cohesion Training of Trainers (ToT) and Project Mentoring – GIZ Nexus Programme

Client: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) – Nexus Programme
Duration: November 2020 – March 2022
Provinces: Gaziantep, Kahramanmaraş, Bursa, Ankara
Target Group: Youth leaders, volunteers and national trainers from refugee and host communities

Conflictus was commissioned by GIZ Nexus Programme to design and implement a comprehensive Training of Trainers (ToT) programme on social cohesion. The programme was delivered in two phases:

The first phase targeted young leaders and volunteers from refugee and host communities in four provinces.
The second phase focused on national-level trainers from the Ministry of Youth and Sports.

Training modules were developed around key themes such as understanding conflict, principled negotiation, intercultural communication, youth participation, community-based peacebuilding, and the role of NGOs in promoting social cohesion.

Following the training, Conflictus provided mentoring support to youth participants as they designed and implemented micro-projects funded by GIZ. These projects aimed to strengthen community dialogue and inclusion at the local level.

To evaluate impact, Conflictus conducted focus groups, field visits, and surveys across implementation provinces. The evaluation process considered inclusivity, gender representation, conflict sensitivity, and local relevance. Findings were used to inform GIZ’s final programme assessment.

Youth Development for Social Cohesion

Client: GIZ

Duration: April 2017 – March 2019

Provinces: Gaziantep, Şanlıurfa, Istanbul, Ankara

Target Group: Youth aged 15–29 from refugee and host communities

Conflictus designed and implemented a large-scale youth empowerment programme aimed at promoting social cohesion through peer-led engagement. Over the course of two years, 22 training programmes were delivered to more than 500 young people, including local youth workers, university students, and community volunteers from both refugee and host communities.

The trainings focused on life skills, intercultural dialogue, leadership, and community mobilisation. Participants—referred to as youth multipliers—were supported in developing their own initiatives and small-scale activities in partnership with local Youth Centres.

Through mentoring and field-based support, over 750 youth-led micro-projects were implemented across four provinces. These projects fostered meaningful interactions between refugee and host community youth, contributing to mutual understanding, gender inclusion, and conflict sensitivity.

The programme was carried out in collaboration with the Turkish Ministry of Youth and Sports, and trainings were delivered in both Turkish and Arabic with professional interpretation. This holistic and participatory approach led to lasting behavioural change and strengthened youth agency in community life.

Our Collaboration with YTB – Supported by UNHCR-TURKEY

Conflictus has partnered with the Presidency for Turks Abroad and Related Communities (YTB), with the support of the United Nations High Commissioner for Refugees (UNHCR), to deliver long-term programmes on conflict resolution, social cohesion, and intercultural dialogue. These initiatives have engaged hundreds of young people and professionals from refugee and host communities, building sustainable capacities in peer education, facilitation, and local peacebuilding.

Below are key projects under this collaboration:

Social Cohesion Training of Trainer for Young People from Different Cultures

Client: YTB, supported by UNHCR

Duration: 2022–2025

Provinces: Samsun, Istanbul, Gaziantep, Mardin, Mersin

Target Group: Social cohesion trainers coming together from refugee and host communities

This long-term project aimed to support young people from diverse cultural backgrounds in becoming local facilitators of social cohesion. The training focused on strengthening their facilitation, peer education, and community project design skills. Each 4-day training of trainers (ToT) workshop equipped participants with replicable methodologies and a tailored educational kit. As a public institution affiliated with the Turkish Presidency, YTB plays a key role in state-level engagement with youth and diaspora groups. Participants were encouraged to implement follow-up activities in their local communities, and their experiences were documented and assessed to enhance the long-term impact.

Participants were encouraged to implement follow-up activities in their local communities, and their experiences were documented and assessed to enhance the long-term impact.

Conflict Resolution and Social Mediation Training Programme for University Students from Different Cultures

Client: YTB – Supported by UNHCR

Duration: May 2022 – October 2024

Provinces: Mardin, Şanlıurfa, Kahramanmaraş, Konya, Mersin, İstanbul, Samsun, Kayseri, Elazığ, Erzurum,

Target Group: 891 university students (362 refugee, 529 host community)

This programme was designed to enhance social cohesion among university students from diverse cultural backgrounds through conflict transformation skills. The curriculum covered topics such as conflict analysis, resolution strategies, transformative mediation, discrimination awareness, and communication tools.

Trainings were delivered through experiential and applied drama-based methods. Participants were encouraged to apply their learning in academic and community settings, and their progress was monitored through regular feedback and reflection activities.

Conflict Resolution Workshop for YTB-Affiliated Academics

Client: YTB – Presidency for Turks Abroad and Related Communities

Date: December 2023

Target Group: Academics affiliated with YTB

This training focused on improving the capacity of academics to design and deliver trainings on social cohesion and conflict resolution. Through experiential methods, academics engaged in group facilitation, problem-solving, and scenario-based analysis. They were also encouraged to develop tools that could be integrated into their own academic or field-based work. The workshop strengthened their role as multipliers within the educational ecosystem.

Our Collaboration with UNHCR TURKEY

Since 2019, Conflictus has collaborated with the United Nations High Commissioner for Refugees (UNHCR) to strengthen local capacities for conflict resolution, social cohesion, and community-based protection across Türkiye. Through targeted trainings, field-based mentorship, and tailored training tools, Conflictus has contributed to empowering both institutional actors and grassroots leaders from refugee and host communities.

The programmes covered a wide range of themes including conflict mediation, intercultural dialogue, misinformation management, and peer learning and were implemented in partnership with municipalities, NGOs, and local leaders across multiple provinces. These initiatives aimed not only to build individual competencies but also to foster collective resilience and peaceful co-existence in diverse urban and rural settings.

Below are key programmes implemented in collaboration with UNHCR Turkey:

Conflict Mediation Training

Client: UNHCR in collaboration with Istanbul Metropolitan Municipality

Date: January 2022

Provinces: İstanbul

Target Group: Municipal staff and community centre personnel

This training programme was designed to strengthen the capacity of municipal personnel and community centre staff in addressing social tensions and supporting peaceful co-existence between refugee and host communities. Delivered in partnership with the Istanbul Metropolitan Municipality, the programme focused on practical conflict mediation skills tailored to frontline interactions.

Participants were introduced to core concepts of conflict transformation, negotiation strategies, and tools for constructive communication. The training promoted solution-oriented approaches to managing everyday challenges in diverse community settings.

Key learning areas included:

Enhancing negotiation and dialogue skills
Applying mediation strategies to resolve interpersonal and community-level disputes
Strengthening communication to reduce misunderstandings and foster trust
Promoting inclusive and socially cohesive community relationships
Developing long-term tools for conflict-sensitive service provision

The training methodology combined experiential exercises with context-based case studies, empowering participants to internalize and apply conflict-sensitive approaches in their professional roles. This initiative contributed to building stronger, more resilient municipal responses in an increasingly diverse urban landscape.

Capacity Development for Problem Solving in the Communities Through Conflict Mediation and Resolution Trainings

Client: UNHCR TURKEY

Duration: June – December 2021

Duty Station: Turkey Southeast Region (Adiyaman, Sanliurfa, Mardin, Hatay, Adana,

Gaziantep and Kilis)

Target Group: Mukhtars, refugee committee members, volunteers, and community leaders from refugee and host communities

Conflictus designed and delivered this programme to strengthen local capacities for navigating social tensions and promoting peaceful co-existence at the neighbourhood level. The training content was specifically developed to equip participants such as mukhtars and refugee representatives with conflict mediation, intercultural dialogue, and community-based problem-solving tools.

In addition to the training delivery, Conflictus facilitated a structured process in which participants developed their own localized action plans. These plans focused on addressing social cohesion challenges within their communities and were supported through coaching and technical guidance.

By combining tailored content with participatory planning methods, the programme contributed to sustainable conflict transformation and empowered local leaders to take proactive roles in strengthening cohesion across Turkey’s southeast region.

Intercultural Dialogue Trainings for Social Cohesion – Engaged Conversations

Client: UNHCR, in collaboration with local NGOs
Duration: September – December 2021
Provinces: Tokat, Uşak, Kütahya
Target Group: Opinion leaders, NGO staff, and active community members from refugee and host communities

This training programme was designed to strengthen intercultural dialogue and support peaceful coexistence between refugee and host communities at the local level. Conflictus developed and delivered interactive sessions focused on communication, identity, social cohesion, and strategies for overcoming prejudice and misinformation.

The methodology supported participants in reflecting on their own experiences, building mutual understanding, and acting as dialogue facilitators in their own communities. A special focus was placed on engaging opinion leaders who play a key role in shaping attitudes and behaviours within their networks.

Key aims included:

Enhancing dialogue between Syrian refugees and host communities
Addressing social tensions through shared understanding and empathy
Promoting intercultural awareness, conflict sensitivity, and collective problem-solving
Encouraging participants to initiate peacebuilding and cohesion efforts within their local settings

The "Engaged Conversations" framework empowered individuals to connect across cultural lines and become active agents of social cohesion.

Conflict Mitigation Skills Trainings

Client: UNHCR
Date: 2020
Provinces: Adana, Hatay (online implementation)
Target Group: Mukhtars and refugee community representatives

This training programme was developed to strengthen conflict mitigation capacities at the neighbourhood level by supporting solution-oriented communication between refugee and host communities.

Conflictus designed and delivered a tailored training for muhtars and refugee representatives—both of whom play key roles in their communities. The content focused on conflict resolution, intercultural dialogue, community resilience, and peacebuilding. Emphasis was placed on helping participants navigate misinformation, build trust, and foster constructive interaction across diverse social groups.

By combining practical tools with a reflective approach, the programme empowered participants to:

Understand the dynamics of conflict at the local level
Communicate more effectively across cultural and social divides
Strengthen social cohesion through inclusive and responsive leadership

This initiative contributed to long-term community resilience and peaceful co-existence in a region with complex social dynamics.

Capacity Building Services in Community-Based Protection

Client: UNHCR
Date: 2019

Province: İstanbul
Target Group: NGO staff working on social cohesion from organisations such as WALD, SGDD-ASAM, Refugee Association, HRDA, TRC, and Habitat Association

Conflictus delivered a 5-day capacity building training of trainers (ToT) focused on community-based protection and social cohesion, targeting NGO professionals working with Syrian refugees and host communities.

The training covered key themes such as peer-based approaches, conflict resolution, mediation, intercultural learning, and participatory methods for strengthening social inclusion. Following the training, Conflictus developed a comprehensive training manual tailored for NGO use, combining theoretical foundations with interactive tools and activities.

In addition to training delivery, Conflictus prepared a progress and evaluation report to support learning, and enable wider use of training tools across diverse teams and context.

Invisible Bridges: Creating Impact in Communication Trainings - SOI Training and Consultancy

Date: May 2025
Online Implementation
Target Group: University graduates residing in İzmir who are seeking to enter the professional world

Within the "İzmir Seninle" project, prepared in partnership with İzmir Metropolitan Municipality and the Bilim Virüsü Project, Conflictus developed and delivered the "Invisible Bridges: Creating Impact in Communication" training content. This initiative aimed to prepare university graduates for the business world and equip them with 21st-century skills. The training was conducted online in a highly interactive manner, emphasizing the importance of solution-oriented communication from a conflict resolution perspective.

Peace in Practice Training – Rotary Peace Fellowship Programme - Bahçeşehir University - Rotary Peace Fellowship

Date: April 2025
Province: İstanbul
Target Group: International peace practitioners from Middle East, Nort Africa, Europe and North America

A practice-based training delivered to Rotary Peace Fellows seeking to turn theory into practice. The programme included scenario-based simulation, negotiation skills, transformative mediation, and reflective group processes.

Creative methodologies such as drama, case studies, and group facilitation techniques were used not only to help participants experientially engage with the training content, but also to offer them practical tools they could apply in designing and implementing their own community-based peacebuilding projects after the training.

Conflict Resolution and Crisis Management Training – Ministry of Youth and Sports of the Turkish Republic

Date: January 2025
Province: İstanbul
Target Group: Youth leaders, field experts, and trainers working with young people in various provinces

Within the scope of the Ministry of Youth and Sports' "We Are One Team" Project, an educational program was designed to foster mutual trust and respectful coexistence among youth from diverse socio-cultural backgrounds through sports. Conflictus developed content to enhance the conflict resolution and crisis management skills of youth leaders, field experts, and trainers who would implement this project in the field. This content was delivered through experimental training methodologies such as simulation-based exercises, role-playing, and case analysis.

Conflict Resolution Skills - WHH (Welthungerhilfe)

Date: August 2024
Province: Mardin
Target Group: Field workers and employers working with refugees and local communities in Mardin

This training program, conducted by Conflictus, aimed to strengthen social cohesion by addressing it at different target group levels through a conflict resolution approach. Two separate training series were organized as part of this initiative: One training was designed for field workers who engage with refugees and the local population, while the other was delivered to employers in the region who have both local and refugee individuals among their staff. The goal was to enhance employers' conflict resolution skills to contribute to social cohesion through their professional activities. The training content, prepared with specialized methods, was delivered to participants directly and experientially.

Social Cohesion Training of Trainers - Turkish Red Crescent

Date: July 2023
Province: Ankara
Target Group: Field workers actively engaged in social cohesion in various community centers across Turkey

This training was primarily designed to contribute to strengthening social cohesion among the Turkish Red Crescent field workers. It aimed to enable participants to more effectively foster social cohesion in their own work areas, among the groups they serve, and more broadly, within their communities. Accordingly, this in-person trainer training program covered topics such as conflict resolution, principled negotiation, transformative mediation, and co-existence with differences. The training was made more interactive by incorporating creative drama alongside non-formal learning methods, ensuring participants' active involvement in the process. At the end of the training, special emphasis was placed on strengthening participants' training skills, and a training rehearsal was conducted before they went into the field, as it was envisioned that they would organize their own trainings in various community centers across Turkey. Additionally, a training kit containing all the information and applications conveyed throughout the training process was shared with them to facilitate their future training activities.

Conflict Resolution Training for Field Staff Working After the Earthquake – IOM (International Organization for Migration)

Date: July 2023
Online Implementation
Target Group: Field workers involved in post-earthquake response and support activities

Following the devastating earthquake in February 2023, which directly affected 11 provinces in Turkey, a two-day online training program was designed for IOM field teams providing active support to those in need. The program aimed to enable participants to effectively manage conflicts that may arise under crisis conditions. Developed from a conflict resolution perspective, this training sought to strengthen the solution-focused communication skills of field staff and help them intervene constructively in tense situations while in contact with earthquake survivors. Delivered to participants working in various provinces and departments, the training combined theoretical knowledge and practical approaches to enhance their competence and sensitivity in crisis environments.

Conflict Resolution and Principled Negotiation Training for Directorate General of Migration Management (DGMM) Staff – IOM

Date: November 2022
Province: Nevşehir
Target Group: Personnels of the Directorate General of Migration Management (DGMM)

This training program was designed to enhance the knowledge and skills of staff from the Directorate General of Migration Management (DGMM) in the areas of conflict management and principled negotiation. Throughout the training, both theoretical content and practical exercises were provided. The program aimed to strengthen participants’ abilities to analyze conflicts they encounter in their work environment, develop appropriate resolution strategies, apply principled negotiation methods, and engage in solution-oriented communication. To support these outcomes, knowledge sharing was combined with experiential learning methods, creating an environment where participants could actively apply what they learned.

Effective Communication and Psychological First Aid Training – In Cooperation with Midyat District Governorship and WHH

Date: June 2021
Province: Mardin
Target Group: Staff of the Midyat District Governorship

This training program, designed for personnel working in public institutions, aims to enhance participants’ communication skills as well as their competencies in psychological first aid. Conducted by expert trainers, the program focuses on adopting solution-oriented approaches in both internal and interpersonal communication, while also improving the ability to provide ethical and effective psychological support during crisis situations. The curriculum covers topics such as the nature of communication, effective communication techniques, proper questioning, and active listening, alongside the fundamental principles, ethical framework, and case studies related to psychological first aid. Organized in collaboration with Conflictus and an expert psychological counselor, the training was supported by group work, creative drama, and other interactive methods.

Conflict Resolution and Communication Skills Training - Turkish Red Crescent

Date: May 2021
Online Implementation
Target Group: Staff of the Turkish Red Crescent Community Centers from various provinces

This two-day online training was designed for staff working at Turkish Red Crescent (Kızılay) Community Centers across different provinces. The program aimed to help participants gain a deeper understanding of the disagreements and tensions they encounter during fieldwork and daily operations, and to strengthen their ability to approach such situations constructively with solution-oriented strategies. The first day focused on raising awareness of the dynamics of conflict and enhancing participants’ conflict analysis skills. The second day was dedicated to improving negotiation and communication skills through practical, interactive exercises aimed at increasing participants' capacity to generate effective and sustainable solutions.

Conflict Resolution and Social Mediation Training of Trainers - Turkish Red Crescent

Date: February 2021
Province: Ankara
Target Group: Youth workers involved in field-based social cohesion activities

This Training of Trainers program on Conflict Resolution and Social Mediation was implemented by Conflictus with the aim of strengthening the capacities of youth workers engaged in social cohesion efforts in the field. The training approached the concept of social cohesion from a conflict resolution perspective, aiming to equip participants with the ability to analyze the sources of conflict as well as the dynamics that influence the perceptions and positions of parties involved. The program included both theoretical and practical components, covering needs-based negotiation and community-based mediation approaches, and was supported by creative drama techniques and experiential learning methodologies.

This intensive 5-day program was designed not only to enhance participants’ communication skills and their ability to foster social dialogue within the communities they work with, but also to strengthen their competencies as trainers and facilitators. At the end of the training, a comprehensive training kit including both theoretical content and practical exercises was shared with participants to support them in delivering similar sessions within their own groups.

Conflict Resolution Skills Training – Support to Life Association

Date: November 2020
Online Implementation
Target Group: Field staff and project teams from Support to Life working in the field of social cohesion

This training program was designed to respond to the needs of the Support To Life Association operating in the field of social cohesion. The program aimed to support the Association in addressing both internal and external tensions more constructively through a conflict resolution approach. The training focused on enhancing participants’ skills in conflict analysis, managing intercultural tensions, and establishing solution-oriented communication, while also developing principled negotiation approaches from a social cohesion perspective.

Combining theoretical knowledge with practical applications, the effectiveness of the program was assessed through pre- and post-training tests that measured changes in participants' knowledge and skills. The results were documented and reported.

Social Cohesion Program: Conflict Analysis and Risk Mapping – Turkish Red Crescent

Date: October 2020
Online Implementation
Target Group: Turkish Red Crescent personnels working in the field of social cohesion and volunteers actively involved in community centers

This training activity, organized within the scope of the Social Cohesion Program coordinated by the Community-Based Migration Programs Coordination Unit of the Turkish Red Crescent, was designed to better analyze conflict situations between individuals and groups in society, identify factors that hinder social cohesion, and develop inclusive approaches accordingly. The training, supported by conflict analysis methods and risk mapping tools, was conducted online with two separate groups composed of Turkish Red Crescent personnel and active community center volunteers. The program covered both theoretical and practical components, including conflict analysis, resolution strategies, and key concepts such as identity, perception, prejudice, and discrimination. It also addressed negotiation in the context of social cohesion and community-based mediation.

Designing and Implementing Cultural Exchange Workshops Among Syrian and Turkish Women in Istanbul – HRDF (Human Resources Development Foundation)

Date: May 2019 - February 2020
Province: İstanbul
Target Group: Syrian and host community women living in Esenler, Istanbul

The aim of the program was to foster cultural exchange between Syrian women living in Esenler and women from the host community, enhance dialogue among them, and thereby contribute to social cohesion and conflict sensitivity. Throughout the process, Conflictus facilitated meaningful cultural exchange among participants by using creative drama methods. In particular, creative drama workshops offered opportunities for participants who did not speak the same language to share their cultures with one another. Additionally, through games and interactive activities, participants were supported in developing their skills in conflict resolution, social cohesion, and living together with differences. The workshops were held on specific days each week with different groups of participants.

Social Cohesion Training of Trainers – Luna Education Consultancy

Date: October 2019
Province: Ankara
Target Group: Trainers and facilitators who would provide social cohesion trainings in Istanbul, Ankara, and Izmir

This training program was designed to support a team of trainers who would deliver social cohesion trainings in Istanbul, Ankara, and Izmir. The program aimed to enhance interaction between host and Syrian communities, strengthen intercultural communication, and promote societal cohesion. The content approached social cohesion from a conflict resolution perspective and covered key themes such as intercultural learning, the role of social contact, culture of coexistence, solution-focused communication, principled negotiation, and transformative mediation. Structured as an interactive program, it created space for participants to share challenges encountered in the field, learn from each other’s experiences, and strengthen their facilitation and training skills. The program provided comprehensive preparation to help trainers deliver effective and sensitive field practices.

Principled Negotiation and Community Mediation for Solution-Focused Communication – SPARK

Date: March - June 2019
Provinces: Hatay, Kahramanmaraş, Gaziantep
Target Group: Syrian and Turkish university students receiving scholarships from SPARK

Designed for SPARK scholarship recipients in Hatay, Kahramanmaraş, and Gaziantep, this Conflict Transformation and Peacebuilding Training Program offered a comprehensive and long-term learning experience for refugee and host community university students. The program focused on key topics such as understanding social cohesion, conflict analysis, peacebuilding, mediation, principled negotiation, and solution-focused communication. Through interactive methods including creative drama, simulations, and active listening participants engaged in practical exercises and assignments that strengthened their skills in constructive conflict resolution. The training was carefully tailored to meet the specific needs of Syrian and Turkish students, aiming to foster social harmony and cooperation within diverse university environments.

Conflict Analysis and Resolution Training – Migrant Solidarity Association

Date: June 2019
Province: İstanbul
Target Group: Field workers, social workers, administrative staff, and project teams from various units of the Migrant Solidarity Association

This training program was specifically designed in response to the institutional needs of the Migrant Solidarity Association, aiming to support its staff in addressing conflicts encountered both in the field and in interactions with other institutions more constructively. Developed with a focus on the key issues and conflicts faced by teams working with individuals under temporary protection, the program covered topics such as conflict analysis tools, solution-oriented communication skills, and negotiation approaches that can foster transformation at a societal level. The training combined theoretical knowledge with practical components including case studies, group work, and role-playing activities, with the overall goal of equipping participants with skills that could be directly applied in their daily professional practices.

Team Building Training for the Education Psychosocial Support Team – Concern Worldwide

Date: March 2019
Province: Şanlıurfa
Target Group: Staff members of the Education and Psychosocial Support Team within Concern Worldwide

This training program aimed to enhance participants’ team-building skills through specially designed games and drama activities. Additionally, it was planned that participants would apply these activities in their own work to strengthen the social cohesion of children from migrant and host communities. All games and activities were prepared under the supervision of a psychologist working in the field of migration, emphasizing key considerations when working with sensitive multicultural groups.